Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Advanced Certificate in Customer Service for Sales Teams
Equip your sales team with the essential customer service skills they need to excel in today's competitive market. Our program focuses on improving customer interactions, enhancing product knowledge, and building long-lasting client relationships. Ideal for sales professionals looking to boost sales performance and increase customer satisfaction. Take your team's customer service prowess to the next level with our specialized training program.
Start transforming your sales team today!
Customer Service for Sales Teams - Elevate your team's performance with our Advanced Certificate in Customer Service for Sales Teams. This comprehensive program equips sales professionals with practical skills to deliver exceptional customer experiences. Through hands-on projects and self-paced learning, participants will gain insights into effective customer engagement strategies and communication techniques. Learn from real-world examples and enhance your team's customer satisfaction rates. Equip your sales team with the tools they need to succeed in today's competitive market. Enroll now and unlock the potential of your team.Get free information
Course structure
• Customer Relationship Management Strategies• Advanced Communication Skills for Sales Teams
• Effective Problem-Solving Techniques
• Sales Negotiation and Closing Strategies
• Understanding Customer Behavior and Psychology
• Utilizing Technology in Sales and Customer Service
• Handling Difficult Customers and Complaints
• Team Collaboration and Conflict Resolution
• Time Management and Prioritization for Sales Professionals
Our Advanced Certificate in Customer Service for Sales Teams is designed to enhance the skills and knowledge of sales professionals to deliver exceptional customer service. Participants will learn how to effectively communicate with customers, handle inquiries and complaints, and build strong relationships to drive sales and increase customer satisfaction.
The program focuses on mastering advanced customer service techniques, such as upselling and cross-selling, to maximize revenue opportunities. Sales teams will also develop strategies for managing challenging situations and resolving conflicts with customers professionally and efficiently.
This certificate program is self-paced and can be completed in 8 weeks, allowing sales teams to balance their learning with their work commitments. The course material is delivered through a combination of online modules, case studies, and interactive exercises to ensure practical application of concepts.
With the rise of e-commerce and online shopping, customer service has become a critical aspect of sales success. This program is aligned with current trends in customer service, emphasizing the importance of personalized interactions, omnichannel communication, and leveraging technology to enhance the customer experience.
Advanced Certificate in Customer Service for Sales Teams
UK Statistics on Customer Service Training
| Year | Percentage of UK Businesses Offering Customer Service Training |
|---|---|
| 2018 | 65% |
| 2019 | 72% |
| 2020 | 80% |
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