Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Certified Specialist Programme in Hotel Customer Service Training
Looking to enhance your hotel customer service skills and excel in the hospitality industry? Our certified specialist programme offers comprehensive training in customer service excellence, communication strategies, and problem-solving techniques. Designed for hotel staff, managers, and aspiring professionals, this course equips you with the knowledge and skills to deliver exceptional guest experiences and drive customer satisfaction. Elevate your career in the hotel industry with our specialized training and stand out from the competition. Start your learning journey today! Certified Specialist Programme in Hotel Customer Service Training is your gateway to mastering top-notch hospitality skills. This comprehensive course offers hands-on projects and practical skills to elevate your customer service game. Learn from industry experts and gain invaluable insights into hotel management and guest relations. With a focus on self-paced learning and real-world scenarios, you'll develop the confidence and expertise needed to excel in the competitive hospitality industry. Elevate your career with this specialized training and stand out with your exceptional customer service and communication skills. Enroll now to unlock a world of opportunities.
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Course structure
• Introduction to Hotel Customer Service Training• Understanding Customer Needs and Expectations
• Effective Communication Skills in Hospitality
• Handling Difficult Customers and Complaints
• Building Rapport and Relationships with Guests
• Upselling and Cross-Selling Techniques
• Time Management and Prioritization in a Hotel Setting
• Conflict Resolution Strategies for Hotel Staff
• Maintaining a Positive Attitude and Professionalism
• Implementing Quality Service Standards in Hotels
The Certified Specialist Programme in Hotel Customer Service Training is designed to equip participants with the necessary skills and knowledge to excel in the hospitality industry. Upon completion of the programme, participants will be able to deliver exceptional customer service, handle challenging situations with ease, and enhance the overall guest experience. The course covers a wide range of topics, including communication skills, conflict resolution, and cultural sensitivity.
Duration: 8 weeks, self-paced. This allows participants to learn at their own convenience and apply their newly acquired knowledge in real-world scenarios immediately. The programme is suitable for both entry-level employees looking to advance their careers in the hospitality industry and seasoned professionals seeking to refresh their skills.
The programme is highly relevant to current trends in the hospitality industry, with a strong focus on providing personalized and memorable experiences to guests. By completing this training, participants will be better equipped to meet the evolving needs of modern travelers and exceed customer expectations. The course content is regularly updated to reflect the latest trends and best practices in hotel customer service.
Certified Specialist Programme in Hotel Customer Service Training
According to recent statistics, the UK hospitality industry is facing a growing demand for skilled professionals in customer service roles. With the rise of online reviews and social media, customer service has become a crucial aspect of maintaining a positive reputation and attracting new customers. The Certified Specialist Programme in Hotel Customer Service Training offers individuals the opportunity to develop the necessary skills and knowledge to excel in this competitive market.
| Year | Number of Hospitality Jobs | Customer Service Training Certifications |
|---|---|---|
| 2020 | 356,000 | 12,500 |
| 2021 | 368,000 | 14,200 |