Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Graduate Certificate in Sales Training Strategies for Customer Service Agents
This specialized program equips customer service agents with advanced sales training strategies to enhance their customer interactions and drive business growth. Designed for professionals seeking to improve sales performance in a customer service setting, this certificate covers key areas such as customer relationship management, negotiation techniques, and effective communication skills. Elevate your career and excel in sales by mastering these essential customer service sales strategies.
Start your learning journey today!
Graduate Certificate in Sales Training Strategies for Customer Service Agents offers comprehensive training to enhance customer service agents' sales skills. Through hands-on projects and practical skills development, students will learn from real-world examples to improve sales techniques and customer engagement. This self-paced learning program covers effective communication strategies, negotiation techniques, and relationship building. Graduates will gain a competitive edge in the job market with a specialized skill set tailored for sales-driven customer service roles. Elevate your career with this innovative and dynamic certificate program.Get free information
Course structure
• Introduction to Sales Training Strategies for Customer Service Agents• Communication Skills Development
• Understanding Customer Needs and Behavior
• Sales Techniques and Strategies
• Building Rapport and Trust with Customers
• Handling Objections and Difficult Situations
• Closing Sales and Upselling Techniques
• CRM Systems and Sales Automation Tools
• Role-Playing and Simulation Exercises
• Developing Personalized Sales Plans for Customers
Our Graduate Certificate in Sales Training Strategies for Customer Service Agents equips professionals with the skills needed to excel in customer service roles. By completing this program, participants will
master advanced sales techniques, enhance their communication skills, and learn to effectively address customer needs and concerns.
The duration of this certificate program is 8 weeks, allowing learners to complete it at their own pace. The flexible schedule makes it ideal for working professionals looking to upskill without disrupting their current commitments.
This certificate is highly relevant to current trends in the customer service industry, offering insights into the latest strategies for improving customer satisfaction and retention. The curriculum is designed to be practical and actionable, ensuring that graduates can immediately apply their new skills in real-world scenarios.
| Year | Number of Sales Training Certificates Awarded |
|---|---|
| 2018 | 1,200 |
| 2019 | 1,500 |
| 2020 | 1,800 |
| 2021 | 2,200 |