Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Certificate Programme in Sales Training for Call Center Agents
Equip call center agents with essential sales training skills through our specialized program. Learn effective communication techniques, customer engagement strategies, and negotiation tactics to boost sales performance. Tailored for call center professionals looking to enhance their sales abilities and increase conversion rates. Gain practical knowledge to handle sales calls confidently and achieve targets efficiently. Elevate your sales skills and excel in the competitive call center industry.
Start your sales training journey today and unlock your full potential!
Certificate Programme in Sales Training for Call Center Agents is designed to equip individuals with the essential skills needed to excel in sales roles within call centers. This comprehensive course covers customer engagement strategies, sales techniques, and communication skills crucial for success in the fast-paced call center environment. Participants will benefit from hands-on projects and real-world examples to enhance their practical skills. The programme also offers self-paced learning to accommodate busy schedules. Elevate your career with this sales training and stand out in the competitive call center industry.Get free information
Course structure
• Introduction to Sales Techniques• Effective Communication Skills
• Understanding Customer Needs
• Handling Objections and Rejections
• Closing Sales Successfully
• Product Knowledge and Information
• Using Sales Scripts
• Building Rapport with Customers
• Time Management and Organization Skills
Our Certificate Programme in Sales Training for Call Center Agents is designed to equip participants with the necessary skills and knowledge to excel in sales roles within call center environments. Through this program, participants will learn effective sales techniques, customer relationship management, objection handling, and closing strategies.
Upon completion of the programme, participants will be able to confidently engage with customers, identify their needs, and persuade them to make purchases. They will also be adept at handling objections and resolving customer queries efficiently.
The duration of the programme is 8 weeks, with a self-paced learning format that allows participants to study at their convenience. This flexibility enables working professionals to upskill without disrupting their work schedules.
This programme is highly relevant to current trends in the call center industry, with a focus on enhancing sales skills to meet the demands of a competitive market. By mastering sales techniques, call center agents can drive revenue growth and contribute to the overall success of their organizations.